Quality & Compliance
Billing / Authorizations
As medical care and its associated billing becomes increasingly more complex, Fulgent Oncology is committed to transparency in our billing processes. With the excellent customer service that is our hallmark, we try to make our billing process as convenient as possible. For any questions, simply contact a member of our dedicated billing services team at +1 (888) 354-8168.
National Health Plan Coverage
Fulgent maintains a comprehensive insurance list. We will submit claims for insured patients directly to insurance companies, including Medicare and Medicaid, in accordance with applicable insurer requirements. We also have policies to compliantly address individual hardship and uninsured issues in connection with the provision of services for these patients. Please verify and update patient insurance information at the time of patient specimen submission.
Prior authorization for advanced diagnostic testing is becoming increasingly common. Several benefit providers now require physicians who order certain advanced diagnostics to obtain prior authorization before testing is performed. In these cases, we require clients to include prior authorization information on the requisition when ordering tests. Requisitions received without proper prior authorization information may cause a delay in the billing process.
Should you have questions about the submission of prior authorization information, please contact your local sales representative.
On occasion, patient insurance does not cover the full amount of the bill. This may happen when a patient has not met their annual deductible, or if the service is not covered under the patient’s policy. Certain molecular tests are not covered under some Medicare, Medicaid, or commercial group insurance contracts. If you are a physician or patient who has a question about a statement or invoice from Fulgent Oncology, please contact our billing services team at +1 (888) 354-8168. We are here to help.
Compassionate Care Program
Fulgent Oncology is a compassionate company offering a wide range of financial assistance programs based on the individual's financial need. These programs are available to patients in the United States who want to have their tests done with Fulgent Oncology. Patients must meet clinical and income criteria to apply for these programs.
INTEREST-FREE PAYMENT PLANS
- Fulgent Oncology offers interest-free payment plans.
Available for patients with no medical insurance and limited financial resources to cover the cost of testing. For more information, please email firstname.lastname@example.org
4401 Santa Anita Ave
El Monte, CA, 91731
PHONE & FAX
1 (888) 354-8168
1 (626) 454-1667