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Our Products & Services
Resources
For Cancer Care Teams
For Patients
About Us
Requisitions
Billing/Authorizations
Quality & Compliance

Requisitions & Forms

Our test requisition forms are available below. To order specimen kits or a supply of forms, please contact us and one of our client service representatives will assist you.
REQUISITIONS

  • Solid Tumor Requisition
  • Hematology Requisition
  • Hereditary Cancer Requisition
ADDITIONAL DOCUMENTS

  • Lumera Xpanded Annotated Summary Report
  • Lumera NGS Profile Gene List
  • Lumera Solid Tumor Specimen Collection & Shipping Instructions
  • Lumera Bone Marrow/Blood Specimen Collection & Shipping Instructions
  • Patient Authorization for Specimen Release Consent Form
SHIPPING ADDRESS
Fulgent
4401 Santa Anita Ave
El Monte, CA, 91731
PHONE & FAX
Client Service:
1 (888) 354-8168
Fax:
1 (626) 454-1667

Billing / Authorizations

As medical care and its associated billing becomes increasingly more complex, Fulgent Oncology is committed to transparency in our billing processes. With the excellent customer service that is our hallmark, we try to make our billing process as convenient as possible. For any questions, simply contact a member of our dedicated billing services team at +1 (888) 354-8168.
National Health Plan Coverage
Fulgent maintains a comprehensive insurance list. We will submit claims for insured patients directly to insurance companies, including Medicare and Medicaid, in accordance with applicable insurer requirements. We also have policies to compliantly address individual hardship and uninsured issues in connection with the provision of services for these patients. Please verify and update patient insurance information at the time of patient specimen submission.
Prior Authorizations
Prior authorization for advanced diagnostic testing is becoming increasingly common. Several benefit providers now require physicians who order certain advanced diagnostics to obtain prior authorization before testing is performed. In these cases, we require clients to include prior authorization information on the requisition when ordering tests. Requisitions received without proper prior authorization information may cause a delay in the billing process.

Should you have questions about the submission of prior authorization information, please contact your local sales representative.
Patient Bills
On occasion, patient insurance does not cover the full amount of the bill. This may happen when a patient has not met their annual deductible, or if the service is not covered under the patient’s policy. Certain molecular tests are not covered under some Medicare, Medicaid, or commercial group insurance contracts. If you are a physician or patient who has a question about a statement or invoice from Fulgent Oncology, please contact our billing services team at +1 (888) 354-8168. We are here to help.
Compassionate Care Program
Fulgent Oncology is a compassionate company offering a wide range of financial assistance programs based on the individual's financial need. These programs are available to patients in the United States who want to have their tests done with Fulgent Oncology. Patients must meet clinical and income criteria to apply for these programs.
INTEREST-FREE PAYMENT PLANS

  • Fulgent Oncology offers interest-free payment plans.
ECONOMIC HARDSHIP

Available for patients with no medical insurance and limited financial resources to cover the cost of testing. For more information, please email info@fulgentoncology.com
Additional Resources:
  • UnitedHealthcare Prior Authorization Information and Frequently Asked Questions
  • Avalon/BCBS of SC Prior Authorization Information
  • Avalon/BCBS of NC Prior Authorization Information
SHIPPING ADDRESS
Fulgent
4401 Santa Anita Ave
El Monte, CA, 91731
PHONE & FAX
Client Service:
1 (888) 354-8168
Fax:
1 (626) 454-1667

Quality & Compliance

Quality Management
Fulgent Oncology uses extensive proficiency training programs and quality control measures to ensure all specimens are handled with the utmost care. Our lab follows a rigorous chain of custody protocol from accessioning to reporting, and our medical team and laboratory technicians receive training on an ongoing basis. Senior management, operations, and quality assurance teams monitor technical results, turnaround times, and test performance indicators across all laboratory services.
Accreditation & Licensure
Our laboratories fully comply with all regulatory agency guidelines and regulations governing laboratory testing services. In addition to many state agencies, Fulgent Oncology is College of American Pathologists (CAP) accredited, Clinical Laboratory Improvement Amendment (CLIA) certified, and approved by the Children’s Oncology Group.
ACCREDITATIONS

  • CLIA Certification Number: #05D2257960
NOTICE OF PRIVACY PRACTICES

  • Notice of Privacy Practices
SHIPPING ADDRESS
Fulgent
4401 Santa Anita Ave
El Monte, CA, 91731
PHONE & FAX
Client Service:
1 (888) 354-8168
Fax:
1 (626) 454-1667

Contact Us

We'd love to work with you. Please fill out this form and our team will be in touch.
Contact
info@fulgentoncology.com
Locations
4401 Santa Anita Ave
El Monte, CA, 91731
Phone: +1 (888) 354-8168
Fax: +1 (626) 454-1667
Products
Lumera NGS ProfileLumera Xpanded ProfileLumera Comprehensive Hematological Evaluation
Accreditations
CLIA: 05D2257960CAP: 9118668CA: CDF-90006386
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